Shipping policy
Shipping Policy
Roast-to-Order Coffee
Arve coffee is roasted after your order is placed. We do not ship pre-roasted coffee that has been sitting on shelves. This allows us to deliver coffee at peak freshness and flavor.
Processing Time
- Orders are typically processed within 3–5 business days
- Many orders are roasted and shipped the same day or the next business day
- Processing times may extend during holidays or periods of high order volume
Orders are processed Monday–Friday, excluding major holidays.
Shipping Time
Once shipped, delivery within the United States typically takes:
- 1–5 business days
Most customers receive their coffee within 4–10 business days from the time the order is placed, depending on location and order timing.
Tracking information is provided as soon as your order ships.
Shipping Methods
Orders ship via USPS or UPS, depending on package size and destination. Shipping methods are selected to ensure reliability and protect product quality.
Expedited shipping is not offered. Faster shipping does not shorten roast or processing time for a roast-to-order product.
Tracking & Pre-Shipment Status
Tracking may initially show “Pre-Shipment.” This indicates your shipping label has been created and your coffee is being roasted and prepared. Tracking updates once the carrier accepts the package.
Returns & Refunds
Due to food safety regulations, we do not accept returns on coffee products.
If your order arrives damaged, incorrect, or defective, please contact us within 72 hours of delivery, and we’ll make it right.
Where We Ship
At this time, Arve ships only within the United States.
Our Promise
We value quality over speed. Every bag of Arve coffee is roasted specifically for you—never before your order is placed.