Refund policy
Returns & Refunds Policy
Due to the nature of our product, we do not accept returns.
Coffee is a perishable food item. For safety and quality reasons, any coffee that leaves our facility cannot be resold or reused and must be discarded if returned. Because of this, we do not accept returns on coffee products.
That said, we stand behind what we ship.
Damaged, Incorrect, or Defective Orders
If your order arrives:
- Damaged
- Incorrect
- Missing items
- Or with a quality issue caused by shipping or fulfillment
Please contact us within 7 days of delivery at care@drinkarve.com with:
- Your order number
- A brief description of the issue
- Photos if applicable
In these cases, we will gladly replace the product or issue a refund, depending on the situation.
Taste & Preference
Coffee is subjective, and we encourage customers to review tasting notes and descriptions carefully before purchasing.
While we can’t offer refunds based on personal taste preferences, we’re always happy to help guide you toward a coffee that better fits your palate on future orders.
Order Cancellations
Orders can be canceled before roasting and fulfillment begins.
Once an order enters production or ships, it cannot be canceled or refunded.
Our Commitment
At Arve, quality comes first. Every order is roasted and shipped with care and intention, and we want you to feel confident ordering from us. If something isn’t right, reach out — we’ll make it right when it’s within our control.